Your kid's grades and attendance live in one place. Plenty of JCPS parents still bounce off the wrong login, hit a forgotten password wall, or never finish first time setup. Friday night can feel like a dead end when the school office is closed and you still cannot get in.
This fix path is for Infinite Campus Parent, also called Campus Parent or the Parent Portal. That is the grades and attendance account. It is not the separate JCPS Parent Account used for district forms and school applications.
For the broader map of both accounts and the mobile app, use our Parent Portal and Infinite Campus login guide. Come back here when you are locked out and need the next click, or the next phone number, tonight.
Make sure you are on Campus Parent, not the other parent login
Open the live Campus Parent screen at https://jcpsky.infinitecampus.org/campus/portal/parents/jcps.jsp.
The screen should say Campus Parent and Jefferson County Public Schools. It asks for a Parent Username and password. It also shows Forgot Password?, Forgot Username?, and Help.
JCPS's Parent Portal page sends families to Infinite Campus and says parents can monitor attendance, assignments, schedule, grades, transcripts, and health information there. Families can also update email, phone, and address when those tools are enabled.
If the page says JCPS Parent Account, asks for a parent email instead of a Parent Username, or warns that the login is different from Infinite Campus, you are on the other system. That JCPS Parent Account home covers Complete Forms, Apply For School, and My Family. It will not show the gradebook you came for.
Wrong screen is still a common lockout, and it is the first thing to check. Fix the URL before you reset anything.
Already have an account? Reset before you create another one
Do not start by inventing a second username.
On the Campus Parent login screen, use:
Forgot Password? if you know the username but not the password.
Forgot Username? if the username itself is the blank.
Those links are the ones currently printed on JCPS's Campus Parent login page. Infinite Campus also warns that after several missed attempts you may see a CAPTCHA. Enter the username, password, and CAPTCHA on the same Campus Parent screen rather than guessing a new account into existence.
If the recovery tools cannot find you, the problem is often the email or name JCPS has on file, not a broken website. Contact the school to confirm the parent or guardian record tied to your student. Creating a fresh account on top of an old one usually makes the mess worse.
Password recovery for the separate JCPS Parent Account is different. That tool asks for a parent email at the Parent Account password recovery page. Resetting Parent Account does not unlock Campus Parent, and the reverse is also true.
First time setup and the activation key path
Start with the district's Parent Portal Account Support lookup. On the Parent Portal page, "New to the Parent Portal?" points families to set up an account. Use the live support page at https://apps.jefferson.kyschools.us/ParentPortalAccountSupport. Enter parent first name, last name, and email exactly as JCPS has them on file. If the tool cannot find you, it tells you to call the school and update the record.
If you never finished Campus Parent setup, or your school handed you a Portal Activation Key (school choice screens still describe that as a 32 character code), type the key exactly when the setup screen asks. JCPS transfer instructions say the Portal Activation Key is a GUID, must use capital letters, and the 0s are zeros, not the letter O. Get a key from the child's school if you need one and the online lookup cannot match you.
If you already have a working Campus Parent login, do not build a second account because you forgot the password. Use Forgot Password? or Forgot Username? instead.
Common reasons the door stays shut
Email or name mismatch. Parent Portal Account Support and the recovery links only match the parent record JCPS already stores. A new Gmail the school never received will not unlock an old account.
Student missing after a successful login. Infinite Campus says the school controls whether a parent or guardian relationship includes portal access. That is a records call, not a password reset. If another parent or guardian can see the child and you cannot, the school has to mark your relationship for portal access. A password reset will not add you to the record.
Too many bad guesses. A CAPTCHA after failed attempts is normal. Stop and use Forgot Password? instead of hammering the same wrong password.
Grades missing for everyone. JCPS has previously turned schedules and grades off in Parent Portal after the year ends and turned them back on before fall. The Campus Parent announcement box showed no district announcements when we checked the login page on Sept. 28, 2026. If grades vanish near a grading period break, check Dates and Deadlines and ask the school before you assume your password died.
App versus browser. The Campus Parent mobile app uses the same credentials. Choose Jefferson County Public Schools in Kentucky. If one device fails and the other works, try that before you reset.
Once you are in: grades, attendance, and documents
Pick the student if more than one child is on the account.
Open Grades for posted and in progress scores. Posted grades show in bold. If a score looks wrong, email the teacher or call the school. A password reset will not fix a gradebook dispute.
Open Attendance for the day's record. The school corrects bad marks. The portal only shows what staff entered.
Report cards and transcripts land under Documents when JCPS publishes them. Empty Documents does not always mean your login failed. Ask the school for an official transcript if you need paper now.
Before you log out, confirm the email and phone on the account. Recovery mail goes to whatever JCPS has stored, not the address you wish you had used.
Who to call at JCPS
Call the school first when your child is missing from the account, your name or email fails recovery, you need an activation key or a records update, or a grade or attendance line looks wrong. Have the student name, school, and the parent name and email as listed on emergency contacts ready before you dial.
Call technology help when the student record is correct but the login tools still fail. JCPS lists Campus Parent help through the IT3 CARE Center at 502 485 3552. Public CARE and IT3 pages checked for this story on Sept. 28, 2026 do not publish phone hours, so do not assume Friday night phone help is available. For general district questions, JCPS lists 502 313 4357 and jcps.help@jefferson.kyschools.us.
Infinite Campus will not reset a JCPS parent password. The vendor sends parents back to the district or school.